Refund policy
Important: Online Rug Purchases and In-Store Purchases Have Different Return Policies
The 30-day return-for-refund policy applies only to eligible rugs purchased online at www.glarashop.com. It does not apply to furniture, other products, or purchases made in person at our stores.
In-store purchases are eligible for exchange or, for an approved return, store credit for the invoice amount of the returned item(s). No cash or original-payment refund is provided for in-store purchases. Existing eligibility conditions and final-sale exclusions apply.
Order Processing
- Please allow up to 3 business days for our team to process your order after it has been placed. We will verify stock availability and notify you if there are any delays in production or shipping.
Special Orders
- Once your special order is confirmed online, we will place the order with the manufacturer. Special orders may take approximately 6-8 weeks to arrive at our warehouse. The product(s) will then be shipped to you within 7 days of reaching our warehouse. Please note that these are estimated times, and delays outside our control may occur. We will inform you if there are any issues with your order.
Furniture Purchased Online
- Once your receive your furniture at no damage or issues we have no exchange or return policy. However if you still not satisfied and would like to discuss with us your concern please kindly speak with our team. We will try our best to help you to be satisfied.
All sales are final for special order items. No cancellations, refunds, or exchanges are allowed.
Online Rug Purchases Only — 30-Day Return and Exchange Policy
- Eligible rugs purchased online at www.glarashop.com may be returned or exchanged within 30 days of delivery or pickup of the online order. This policy is for online rug purchases only, including online orders collected in store; it does not cover purchases made in person. Customers are responsible for return shipping fees. There are no restocking charges for exchanges.
- To qualify for a return or exchange, rugs must be returned in brand-new, unused condition: free of stains, odours, and exposure to pets, and in their original packaging. Items are inspected upon return. If they do not meet these conditions, the return or exchange will not be processed.
- To initiate a return or exchange, please contact info@glarashop.ca within 30 days of delivery or pickup. If your request is approved, we will provide a shipping label (shipping fees are the customer's responsibility) and instructions on how to return your package. Items sent without an approved return or exchange request will not be accepted.
- For approved returns of eligible rugs purchased online only, refunds will be issued to the original form of payment within 3 to 5 business days after we receive, inspect, and approve the returned rug.
Non-Returnable Items
We do not accept returns on:
- Assembled or modified items
- Items without original packaging
- Custom-made or special order items
- Mattresses, accessories, and clearance items
Measurement Responsibility
- Customers are responsible for accurately measuring doorways, hallways, and room dimensions to ensure the furniture will fit. Returns will not be accepted due to incorrect measurements, so please measure carefully.
Damaged or Defective Items
If an item arrives damaged or defective, please note the issue upon delivery and send photos to info@glarashop.ca or call 778-388-7284 within 48 hours.
- Colors and textures may appear differently on screens or under various lighting conditions, which is not considered a defect.
Order Cancellations
You can cancel your order within 24 hours of placement by emailing info@glarashop.ca. We will send a confirmation email once the cancellation is approved.
Deposits for special order items are non-refundable, while deposits for in-stock items can be refunded within 72 hours of payment.
- Refunds will be issued to the original form of payment within 3 to 5 business days after confirmation.